bdck Terms and Conditions

1. General Terms and Definitions

These terms and conditions ("Terms") apply to the bdck platform and all associated services. Where "we", "our", or "bdck" is mentioned in these Terms, it refers to the service provider. Where "you", "user", or "member" is mentioned, it refers to the registered account holder.

"Platform" refers to the bdck website, mobile application, and any other digital medium through which our services are provided.

1.1 Changes to the Terms

bdck reserves the right to amend or update these Terms at any time. We will post a notice on the platform for any significant changes. Continued use of the platform after any changes means you have accepted the updated Terms. The latest version of the Terms will always be available on this page.

2. Account Registration and Eligibility

2.1 Age Requirement

To open an account and use the bdck platform, you must be at least 21 years old. Opening or using an account by minors is strictly prohibited. We may request an identity document or other proof to verify your age.

2.2 One Account Policy

Each user may open only one account. If multiple accounts are operated from the same IP address by the same person or members of the same household, they may be treated as duplicate accounts and closed.

2.3 Registration Information

You must provide accurate and complete information when opening an account. bdck reserves the right to suspend or cancel an account at any time if false or misleading information is provided. You must notify our support team immediately if any of your details change.

2.4 Account Security

It is your responsibility to keep your username and password completely confidential. If you notice any unauthorised access or suspicious activity on your account, notify our support team immediately. Please contact us via live chat.

3. Financial Transactions and Payments

3.1 Deposits

The following payment methods can be used to deposit funds at bdck: bKash, Nagad, Rocket, Upay, and bank transfer.

3.2 Withdrawals

A minimum balance of ৳500 is required to initiate a withdrawal. After the withdrawal request is verified, funds generally reach your account within 15 minutes to 2 hours.

Your identity may need to be verified at the time of withdrawal. If your national ID or passport details are requested, they must be submitted promptly. Withdrawals may be delayed until verification is complete.

3.3 Currency and Conversion

bdck processes all transactions in Bangladeshi Taka (BDT / ৳). There is currently no facility to transact in other currencies.

4. Bonuses and Promotions

4.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. To withdraw this bonus, you must wager a total of 25 times the combined amount of the bonus and the original deposit after the bonus is credited.

4.2 General Bonus Terms

• Each promotion has its own terms, which are detailed on the offers page.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirement has been met.
• Using multiple accounts to claim bonuses or abusing bonuses in any way is strictly prohibited.
• bdck reserves the right to modify or cancel any promotion at any time.
• If abuse is suspected, the bonus and any associated winnings may be forfeited.

4.3 VIP Program

The bdck VIP program has five tiers in total. Each tier offers a weekly cashback benefit:

• Bronze — weekly cashback up to 0.2%
• Silver — weekly cashback up to 0.5%
• Gold — weekly cashback up to 0.7%
• Platinum — weekly cashback up to 1.0%
• Diamond — weekly cashback up to 1.2%

Progression through VIP tiers depends on your ongoing activity. Full details of the benefits at each tier are available on the Offers / Promotions page.

5. Prohibited Activities

The following activities are strictly prohibited on the bdck platform:

• Conducting any form of fraud, hacking, or cyber attacks.
• Using another person's account without authorisation.
• Operating multiple accounts by the same individual.
• Deliberately placing bets for the purpose of bonus abuse or bonus hunting.
• Depositing funds from illegal or unauthorised sources into an account.
• Using the platform for money laundering or any other financial crime.
• Transferring or renting account ownership to a third party.
• Intentionally exploiting any bug or error in the platform's software or game engine.
• Using automated software (bots) to place bets or manage an account.

6. Betting and Gaming Terms

6.1 Betting Rules

All bets on bdck are placed with real money. Once a bet is confirmed, it cannot be changed or cancelled (a cash-out option may be available for certain sports bets — in that case, the terms of the relevant section apply).

6.2 Technical Issues

If any round or bet remains incomplete due to a technical error, server disruption, or connectivity problem, bdck reserves the right to review that transaction. In such circumstances, your original stake may be refunded or the outcome may be determined based on the game log.

6.3 Game Service Providers

bdck uses software from third-party game service providers. Those providers' own terms may also apply. bdck is not responsible for software errors caused by any third-party provider.

7. Account Suspension and Termination

7.1 Your Right to Close Your Account

You may request to close your account at any time through our support team. Any available balance (subject to wagering requirements) may be withdrawn before the account is closed.

7.2 Account Closure by bdck

bdck may suspend or cancel any account in the following circumstances:

• If any part of the Terms is violated.
• If the information provided is false or incomplete.
• If fraud or illegal activity is suspected.
• For security or compliance reasons.
• If the account has been inactive for an extended period.

7.3 Inactive Accounts

An account may be marked as inactive if no transactions have been made for more than 12 months. A monthly maintenance fee may be deducted from inactive accounts. Please contact the support team for more details.

8. Responsible Gaming

bdck places the highest priority on responsible gaming. We believe gaming is a form of entertainment, not addiction. To support this, we provide the following tools:

• Deposit Limits: You can set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can exclude yourself from the platform for a set period.
• Reality Check: You can receive notifications about time spent after a set interval.
• Account Break: You can temporarily close your account for a short break.

If you notice signs of a gaming problem, please contact our support team or visit the Responsible Gaming page.

9. Privacy and Data Protection

Protecting your personal information is very important to us. We use SSL encryption and modern data protection technology to keep your information secure. For a full description of how your personal data is collected, stored, and used, please read our Privacy Policy.

Your information is not shared with third parties, however we may be required to provide information in cases of legal obligation or a legitimate request from authorities. Details are set out in our Privacy Policy.

10. Limitation of Liability

bdck strives to provide the highest quality service through its platform. However, our liability is limited in the following areas:

• Any issues caused by internet connectivity disruption or device problems.
• Delays or errors caused by third-party payment gateways or service providers.
• Force majeure events — such as natural disasters, cyber attacks, power outages, and similar.
• Any loss caused by the user's own mistake or negligence.

Our liability will in no circumstances exceed the total funds deposited in your account.

11. Dispute Resolution

Any dispute or complaint will first be addressed by contacting our support team. Support is available 24/7 via live chat in Bengali.

If a resolution cannot be reached through the support team, bdck reserves the right to follow an independent mediation process. The final decision on dispute resolution rests with bdck's management, though principles of fairness will be observed.

11.1 How to Submit a Complaint

1. Contact the support team via live chat with full details.
2. If needed, send a detailed description to [email protected].
3. Include the relevant transaction ID, date, and screenshots.
4. Our team will review your complaint within 48 hours.

12. Applicable Law

These Terms are governed by internationally recognised law and bdck's operating policies. Users are themselves responsible for complying with the local laws of their own jurisdiction.

By using the bdck platform, you confirm that participating in online betting or gaming is lawful under the laws of your local jurisdiction and that you are participating voluntarily and with full awareness.

13. Contact and Support

If you have any questions about these Terms, please contact our support team. Our support team provides service 24/7 in Bengali.

• Live Chat: Available 24/7 via the platform
• Email: [email protected]

For more information, visit our FAQ page or About Us page.