bdck's Privacy Policy
Your personal information is completely safe with us. Learn in detail how bdck collects, stores, and protects your information.
bdck ("we", "our", or "bdck platform") is an online betting and casino platform operated for Bangladeshi users. This privacy policy explains what information we collect, why we collect it, how we use it, and what your rights are when you use the bdck.cam website, create an account, or use our services. By continuing to use this site, it will be assumed that you have read and agreed to this privacy policy. Our services are for users aged 21 and above only.
What information we collect
Information provided at registration
When you open an account at bdck, you are required to provide the following information:
- Full name (as per national ID card)
- Date of birth (for age verification — must be 21 or older)
- Email address
- Mobile number (linked to bKash / Nagad / Rocket)
- Preferred payment method
- Password (stored in encrypted form)
Automatically collected information
The following information may be collected automatically while you browse our site:
- IP address and device identifier
- Browser type and version
- Duration and sequence of page visits
- Cookies and session data (details below)
- Referral source (which link you came from)
Payment and financial information
During deposits and withdrawals we record transaction-related information (amount, method, time). We store only the necessary portion of your bKash, Nagad, Rocket, or Upay account number. Full PINs or passwords are never stored on our servers.
Identity verification (KYC) information
For withdrawals above a certain amount or for account verification, we may request the following documents:
- National ID card (NID) or passport copy
- Selfie or live photo
- Proof of address (utility bill or bank statement)
These documents are stored on secured servers protected by SSL encryption and can only be accessed by authorised staff.
How your information is used
Service operation and improvement
We primarily use your information for the following purposes:
- To create and manage your account
- To process deposits and withdrawals (minimum deposit ৳200, minimum withdrawal ৳500)
- To manage the VIP program (Bronze through Diamond)
- To manage bonuses and promotional offers
- To provide customer support (24/7 live chat in Bengali)
- To carry out technical improvements and bug fixes on the platform
Security and fraud prevention
We use your information to detect and prevent suspicious activity, multiple account creation, bonus abuse, and unauthorised access. This is essential to keeping your account secure.
Ensuring responsible gaming
We monitor your gaming patterns to identify signs of excessive betting or addiction. Where necessary, we may proactively contact you or offer the option of a voluntary break. For more details, see our Responsible Gaming page.
Communication and marketing
With your consent, we may send new offers, promotions, and service updates by email. You may withdraw this consent at any time — contact our support team or use the email unsubscribe link. We never sell your personal information to third parties.
Cookies and tracking technology
What cookies are and why we use them
Cookies are small text files stored in your browser. bdck uses cookies for the following reasons:
- Essential cookies: To maintain login sessions and ensure security.
- Functional cookies: To remember your preferences (language, game lobby filters).
- Analytics cookies: To understand how the site is used and to make improvements.
Managing cookies
You can block or delete cookies by going to your browser settings. However, disabling essential cookies may cause issues with logging in or using certain services. To opt out of third-party analytics cookies, contact our support team.
Sharing information with third parties
Who we share information with
bdck may share information with third parties in the following limited circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay, and bank transfer services — to complete transactions.
- Game providers: Providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming — minimum information required to operate games.
- Technology partners: Technology services that help keep our platform running (hosting, cybersecurity).
- Legal authorities: In the case of court orders or legal obligations.
What we do not do
- We do not sell your personal information to advertisers.
- We do not share information with unnecessary third parties.
- We do not transfer information for marketing purposes without your consent.
- We do not collect or store any information from minors (under 21).
Security and protection of information
Technical security measures
bdck takes the following steps to keep your information secure:
- SSL (Secure Sockets Layer) encryption — all data transfers are encrypted.
- Passwords stored via bcrypt hashing — never in plain text.
- Two-Factor Authentication option.
- Regular security audits and vulnerability testing.
- Server firewall and DDoS protection.
Data retention period
We retain your information for as long as your account is active. Even after account closure, information may be retained for a set period to meet legal obligations and maintain financial transaction records. Once this period has passed, information is securely deleted or anonymised.
Steps taken in the event of a security breach
If a data breach occurs, we will notify affected users by email as quickly as possible and advise on necessary protective measures. If you notice any unusual activity on your account, contact us immediately at [email protected].
Your rights regarding your information
Access and correction
You hold the following rights:
- Access: The right to know in detail what information we have collected about you.
- Correction: The right to request correction of inaccurate or incomplete information.
- Deletion: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
- Portability: The right to request your information in a common format.
- Objection to processing: The right to object to your information being used for marketing purposes.
How to exercise your rights
To exercise any of your rights, contact us directly:
- Email: [email protected]
- Or via 24/7 live chat support
We will verify your request and respond within a reasonable time. Some additional information may be requested to confirm your identity.
Privacy of minors
Strict prohibition for those under 21
All bdck services are for users aged 21 and above only. We do not knowingly collect any information from minors. We verify age at registration, and if any account is suspected to belong to a minor, it is immediately suspended and investigated.
If you are aware that a minor is using our platform, notify us immediately at [email protected].
International data transfers
Data boundaries and protection
Some of our technology partners or game providers may use servers located outside Bangladesh. In such cases, we ensure that appropriate safeguards are maintained for international data transfers. Our agreements with these partners include data protection terms.
Changes to the privacy policy
Updates and notifications
bdck reserves the right to update this privacy policy at any time. For significant changes, we will display a notification to registered email addresses or on the site. Continued use of the site after changes will be considered as consent to the new policy. The date of the latest update will always be noted at the top of this page.
Contact us
Have a question about privacy?
For any questions, complaints, or information requests regarding this privacy policy, please contact us. Our privacy team is always here for you.
24/7 Live Chat — We respond in Bengali
For more information, see our About Us, Terms and Conditions, and Responsible Gaming pages.